Policies

Guarantee and Restringing

Each Love by E piece is hand-crafted and made with care. Some pieces are more delicate than others.

What makes a piece more delicate:

  • Thickness of the thread (determined by the beads)
  • Materials used (some pendants tend to chew the thread, usually the teardrop-shaped plain gemstone pendants are the worst at this)
  • Care (water/sweat will weaken the thread, as will pulling on the piece).

Your mala is guaranteed for one year, any breaks that happen within that time will be mended free of charge.

Pieces made with precious metal wire or chain are guaranteed for three months.

If your piece is no longer covered by the guarantee, I can mend it for you for a small charge. Pricing will vary per repair.

To have a piece repaired please contact me via the Custom Orders page.


Shipping

Shipping within the United States is $7.00. Pending availability, if you are able to pick up your mala in person (in Fairfield County, CT) you can contact me to inquire and arrange your purchase.

Most orders ship within 7 business days of purchasing, but may take up to 10 business days. One of a kind pieces will ship sooner, if they are not ordered with another item.

I may be able to rush your order, or work with you to create one that can be shipped sooner. Please contact me if you need your order by a specific date.

Please contact elizabeth@love-by-e.com for international shipping options.


Returns

Items purchased from the online store may be returned for a full refund within 7 days of purchase. If you would like to return or exchange an item you received contact me as soon as possible.

Rarely, items are damaged during shipping. If you receive a damaged piece contact me immediately upon receiving the piece. Damaged pieces may be returned for repair/replacement or a refund. In order to receive a refund, damaged pieces must be returned to me.

There are no returns on custom orders.